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Privacy
Policy

Last updated: January 1, 2025

Tokyo Calligraphy Mia ("we", "us", "our") operates the website tokyo-calligraphy-mia.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or reservation service.

1. Information We Collect

We collect the following personal information when you submit our contact/reservation form:

• Full name
• Email address
• Phone number (optional)
• Country of origin (optional)
• Number of participants
• Preferred course, dates, and time
• Any additional message or request

We also automatically collect certain technical data when you visit our site, including IP address, browser type, pages visited, and referring URLs, via server logs and analytics tools.

2. Purpose of Use

We use your personal information for the following purposes:

• To process and confirm your reservation
• To communicate with you regarding your booking
• To prepare your custom calligraphy template prior to your visit
• To respond to inquiries
• To improve our website and service quality
• To send statistical or anonymized analytics (with your consent)

We will not use your information for direct marketing without your explicit consent.

3. Third-Party Sharing

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Service providers: Our email delivery service (Xserver mail) processes messages on our behalf under a data processing agreement.
• Legal obligation: If required by applicable law or a valid governmental request.
• reCAPTCHA: Form submissions are verified by Google reCAPTCHA v3. Google's Privacy Policy applies.

4. Cookies

We use cookies on this website. Please refer to our Cookie Policy for full details, including how to control cookie preferences.

5. Analytics (Google Analytics 4)

With your consent, we use Google Analytics 4 to understand how visitors use our site. This service may collect anonymized usage data including pages viewed, time on site, and device type. Analytics are only activated after you accept analytics cookies via our cookie consent banner. You may withdraw consent at any time by adjusting your cookie settings.

Google's data processing: Google Privacy Policy.

6. Data Retention

We retain reservation and inquiry data for up to 2 years to handle follow-up questions and booking history. Analytics data is retained for 14 months per Google Analytics default settings. You may request deletion at any time (see Section 7).

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for analytics cookies at any time
• Lodge a complaint with your local data protection authority (EU/EEA residents)

To exercise any of these rights, please contact us via our contact form. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Our website is served over HTTPS. Email communications are transmitted via encrypted connections where supported.

9. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our form, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries, please use our contact form or write to:

Tokyo Calligraphy Mia
1-29-9 Higashi-Azabu, Minato-ku, Tokyo 106-0044, Japan

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